Free trial
Eligible new workspaces receive a 14-day trial for up to 10 devices without providing a payment card. The trial does not automatically become a paid subscription. To continue on a paid plan, a workspace owner must actively select a plan and complete Stripe Checkout.
Monthly renewals
Paid subscriptions renew monthly and are charged in US dollars in advance, plus applicable taxes. Stripe shows the amount and renewal terms before you confirm payment. The billing date normally follows the date the subscription begins, subject to any plan change or Stripe adjustment displayed before confirmation.
How to cancel
A workspace owner may cancel from the Felania console by opening billing management and following the cancellation steps in the Stripe customer portal. Complete cancellation before the next renewal date to avoid the next charge. A cancellation takes effect at the end of the current paid billing period, and the workspace retains its paid plan until then.
If you cannot access the workspace or billing portal, submit a request through Support from the billing email address. Allow enough time before renewal for identity and ownership verification.
Refund eligibility
Monthly subscription charges are generally non-refundable once a billing period begins, and we do not ordinarily provide prorated refunds for unused time, reduced device count or an account that was not used. This does not affect rights that cannot be waived under applicable law.
We will investigate and, where confirmed, correct duplicate charges, charges caused by a Felania billing error, or charges made after a timely cancellation. We may also review a first-payment refund request submitted within seven calendar days of that payment. Approval is discretionary where not required by law and may take account of service usage, abuse or previous refunds.
How to request a refund
Use the support form, choose Billing and refunds, and include the workspace name, charge date, amount and reason. Do not send a card number, password, API key or device token. We may request additional non-sensitive information to verify the account and transaction.
Plan changes and promotions
Before a plan change is confirmed, the billing flow will display the new price and any prorated amount or credit applied by Stripe. Promotion codes, credits and trial periods have no cash value and are not refundable. If a subscription ends, unused promotional value expires unless the promotion expressly says otherwise.
Approved refunds
Approved refunds are returned to the original payment method through Stripe. Felania initiates the refund promptly, but the time it takes to appear is controlled by the payment network and your financial institution. A refund does not necessarily cancel the subscription; unless we confirm otherwise, cancel separately to prevent future renewals.
Access and data after cancellation
When paid access ends, plan limits or service access may be reduced or suspended. Export information you need and make sure devices have an independent recovery path before the end of the billing period. Data handling after termination follows our Privacy Policy and Terms of Service.
Policy changes
We may update this policy for future purchases or renewals. The effective date appears above. A change does not remove refund or cancellation rights that already apply by law. Questions can be submitted through Support.